CONTACT
We are located on the Gold Coast, Queensland, Australia (AEST). Email us using the contact form below or call +61 5650 1107 (or 07 56501107) during office hours.
What are your office hours?
We have staff in Australia and London working remotely Monday to Friday so email anytime. Our receptionist is in the Gold Coast office on Mondays, Wednesdays and Fridays from 9am until 5pm Australian Eastern Standard Time (AEST, Brisbane time).
How soon will my order be shipped?
Find our shipping and delivery information on our shipping page (click here for details)
Can I get free shipping?
Yes, if you live in Australia and spend AU $60 or more then shipping is free. For other countries, shipping is free when you spend more than AU $150. Free shipping is automatically applied during checkout.
Can I add to my order?
If you have JUST made an order you can do a separate order just afterwards and your products will be sent together. Email us after you have done this. If you paid for shipping TWICE, email us to have the second shipping cost refunded so you only pay for shipping once. Note we cannot combine your orders once the first has been processed and shipped.
Do you offer returns and refunds?
Yes. Find the details on our Refund Policy Page (click here for more details)
For media inquiries, email Carmen via support@skinfriend.com
If you are ordering from the UK or Canada, you might be charged custom's tax. Our UK/Canadian customers say they only get charged tax sometimes, not with every order. We don't control these charges so you'll need to need to pay it to pick up your order.
We are located on the Gold Coast, Queensland, Australia (AEST). Email us using the contact form below or call +61 5650 1107 (or 07 56501107) during office hours.
What are your office hours?
We have staff in Australia and London working remotely Monday to Friday so email anytime. Our receptionist is in the Gold Coast office on Mondays, Wednesdays and Fridays from 9am until 5pm Australian Eastern Standard Time (AEST, Brisbane time).
How soon will my order be shipped?
Find our shipping and delivery information on our shipping page (click here for details)
Can I get free shipping?
Yes, if you live in Australia and spend AU $60 or more then shipping is free. For other countries, shipping is free when you spend more than AU $150. Free shipping is automatically applied during checkout.
Can I add to my order?
If you have JUST made an order you can do a separate order just afterwards and your products will be sent together. Email us after you have done this. If you paid for shipping TWICE, email us to have the second shipping cost refunded so you only pay for shipping once. Note we cannot combine your orders once the first has been processed and shipped.
Do you offer returns and refunds?
Yes. Find the details on our Refund Policy Page (click here for more details)
For media inquiries, email Carmen via support@skinfriend.com
If you are ordering from the UK or Canada, you might be charged custom's tax. Our UK/Canadian customers say they only get charged tax sometimes, not with every order. We don't control these charges so you'll need to need to pay it to pick up your order.