skinfriend.com for sensitive skin
skinfriend.com for sensitive skin
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Shipping & taxes

IMPORTANT NOTE

New shipping option: we now offer Express Post to the US and Canada (see below for more details). 

Please allow 2-3 business days for processing and handling of your order before calculating shipping time. This includes express post orders, as express post only includes shipping and doesn't include processing and handling time. 

About us

Skin Friend is an Australian company based on the Gold Coast and we ship world-wide to most countries. We post products on Monday to Thursday (closed on Friday). 

Australian Shipping:

If you live in Australia please visit our Australian website here to order. Note our Australian website includes GST in the price, so be assured that the pricing is the same as the international website (where GST was added during check out), you just see the whole cost up front. 

International Shipping (standard post)

International orders are not charged taxes. But if you live in Canada or the UK read about possible customs charges, below. 

We charge for international shipping at a discounted international shipping price of AU $16 per order (it costs us between $20 to $30 for shipping and packaging, depending on weight). We do not charge you for the extra costs or packaging materials. 

We ship to most countries worldwide but we do not ship to some countries that do not have Pack and Track International (see below for the list of countries). 

Once an order leaves Australia, it may not be tracked by Australia Post. You will need to go to your own country's official Post site and track your order there. 
For example, US orders will need to go to the USPS tracking website, UK order to Royal Mail tracking and so on. 

While your package is in Australia, you can track your parcel via the Australia Post website once you receive your tracking number from us. 

International orders (Pack & Track $16)

We offer AU $16 shipping to the following countries. Note it can take anywhere from 2-4 weeks to arrive:

  • Belgium
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • Fiji
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Malaysia
  • Netherlands
  • New Caledonia
  • New Zealand
  • Papua New Guinea
  • Philippines
  • Poland
  • Portugal
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • United Kingdom
  • United States

Express Post

We now offer Express Post to the US and Canada, for AU$26. Express Post orders should arrive within 7 days. Please note if you order on Thursday after 9.30am or Friday, your order will be posted on Monday.  

 

UK, Canada and some European countries Customs Taxes (supplements only)

Royal, Canada Mail and some European Countries frequently charge these customers who purchase the vitamin supplements, VAT and Customs charges (taxes). To collect your order you may need to pay these charges to Royal Mail, Canada Mail or any other European postal service. Not everyone is charged these taxes but it does frequently occur.  

We strongly encourage you to pay the additional charges as your package will be sent back to us if the charge is not paid. Once we receive the item/s we will refund the price of the item/s but we do not refund postage (or the return postage if items are deliberately left).
Books and other non-supplement items do not usually attract customs tax from the UK or Canada.
 

Other countries (AU$30 shipping charge)

As a result of various postal difficulties with some countries, we have had to raise our shipping prices for the following countries.

Note it can take anywhere from 2-8 weeks to arrive to the following countries. If you do not see your country listed, email us at support@skinfriend.com for advice. 

  • Aland Islands
  • Albania
  • Andorra
  • Anguilla
  • Antigua And Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Austria
  • Bahamas
  • Barbados
  • Belarus
  • Belize
  • Bermuda
  • Bolivia
  • Bosnia And Herzegovina
  • Bouvet Island
  • Brazil
  • Bulgaria
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Cuba
  • Curaçao
  • Cyprus
  • Czech Republic
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Finland
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Georgia
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guernsey
  • Guyana
  • Haiti
  • Heard Island And Mcdonald Islands
  • Holy See (Vatican City State)
  • Honduras
  • Iceland
  • Isle Of Man
  • Jamaica
  • Jersey
  • Kosovo
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia, Republic Of
  • Malta
  • Martinique
  • Mayotte
  • Moldova, Republic of
  • Montenegro
  • Montserrat
  • Netherlands Antilles
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Reunion
  • Romania
  • Saint Barthélemy
  • Saint Kitts And Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre And Miquelon
  • San Marino
  • Serbia
  • Sint Maarten
  • Slovakia
  • Slovenia
  • South Georgia And The South Sandwich Islands
  • St. Vincent
  • Suriname
  • Svalbard And Jan Mayen
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Turks and Caicos Islands
  • Ukraine
  • United Arab Emirates
  • United States Minor Outlying Islands
  • Uruguay
  • Venezuela
  • Virgin Islands, British