skinfriend.com for sensitive skin
skinfriend.com for sensitive skin
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Shipping & taxes

For the month of March only... Spend $100 or more and you automatically receive free standard shipping during checkout (available to most countries worldwide, see below). Offer ends 31st March at midnight (AEST Brisbane time). 

Orders are sent on Mondays, Tuesdays, Wednesdays and Thursdays (note we do not post items on Friday or over the weekend, so all Friday and weekend orders are posted on Monday).  

We no longer offer Express Post shipping due to increasing cost. 

Australian Shipping

Australian Standard shipping is now only $6 for all orders posted within Australia (reduced from AU$8). Packages usually arrive within 5 days. 

Australian orders are charged GST, which is added during check out.

Once you receive your tracking number from us, you can track your parcel via the Australia Post website here. Please check this a few days after your order has been sent. 

International Shipping 

International orders are not charged taxes/GST. But if you live in Canada or the UK read about possible customs charges, below. 

When will your order arrive? It depends on your country. It could be anywhere from one week (to NZ), two weeks (USA) or up to a month, as international post is slower than usual at the moment.

Please keep track of your parcel. When your order is processed we send you a tracking number and an Australia Post link so you can track your order within Australia. Once an order leaves Australia, you will need to go to your own country's official post/mail site and track your order there, using the tracking number supplied by us. For example, US orders will need to go to the USPS tracking website, UK order to Royal Mail tracking and so on. Email us via support@skinfriend.com if you have trouble tracking your parcel as our friendly staff can help (please supply your order number). 

While your package is in Australia, you can track your parcel via the Australia Post website here

We ship to most countries worldwide but we do not ship to some countries that do not have Pack and Track International. 

International orders (Pack & Track now reduced to $15)

We offer AU $15 shipping to the following countries. 

  • Belgium
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • Fiji
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Malaysia
  • Netherlands
  • New Caledonia
  • New Zealand
  • Papua New Guinea
  • Philippines
  • Poland
  • Portugal
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • United Kingdom
  • United States 

UK, Canada and some European countries Customs Taxes (supplements only)

Royal, Canada Mail and some European Countries frequently charge these customers who purchase the vitamin supplements, VAT and Customs charges (taxes). To collect your order you may need to pay these charges to Royal Mail, Canada Mail or any other European postal service. Not everyone is charged these taxes but it does frequently occur.  

We strongly encourage you to pay the additional charges as your package will be sent back to us if the charge is not paid. 
Books and other non-supplement items do not usually attract customs tax from the UK or Canada.
We are sympathetic and feel it is unfair that you are charged customs tax so we have discounted express shipping for you, and if you spend over $100 your shipping is free.

 

Other countries (AU$25 shipping charge)

The following countries are charged AU$25 shipping (no free shipping).

Note it can take anywhere from 2-4 weeks to arrive to the following countries. If you do not see your country listed, email us at support@skinfriend.com for advice. 

  • Aland Islands
  • Albania
  • Andorra
  • Anguilla
  • Antigua And Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Austria
  • Bahamas
  • Barbados
  • Belarus
  • Belize
  • Bermuda
  • Bolivia
  • Bosnia And Herzegovina
  • Bouvet Island
  • Brazil
  • Bulgaria
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Cuba
  • Curaçao
  • Cyprus
  • Czech Republic
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Finland
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Georgia
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guernsey
  • Guyana

How to contact us

Skin Friend is an Australian company based on the Gold Coast. All of our products are made in Australia to strict standards.

You can contact us via support@skinfriend.com or call +61 7 5663 8001 during office hours. Note: if calling us from abroad, you will need to add your country's exit code before the number.