skinfriend.com for sensitive skin
skinfriend.com for sensitive skin
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Shipping & taxes

We are an Australian company based in Sydney and we ship world-wide to most countries. We post products on Monday to Thursday as we are closed on Fridays and the weekend. However, during busy periods (such as Christmas) we post on Fridays. 

Important notice (May 2018):

Australia Post has been a bit slow lately (with some orders) and we apologise for any delays. USA Mail (USPS) have also been experiencing delays. We are looking at switching to DHL couriers as a faster alternative and we will keep you posted with updates via this page. 

Australian Shipping:

If you live in Australia we offer a discounted shipping rate of $7.99 (Australia Post charge us at least $9 for postage and we cover any additional charges and packaging costs). 

Your parcel can take up to 10 days to arrive, depending on how busy Australia Post is (for example, before Christmas your parcel might take longer). If your item is out of stock it will take longer for your parcel to arrive and you can email us for an ETA via support@skinfriend.com. 

GST
For orders within Australia, GST is added at the checkout and is not included on the listed price. We are currently building an Australian website that will include GST in the listed price. Our apologies for any inconvenience ... most of our customers are from the USA and many are from other countries so this website lists the international (tax-free) pricing. 

International Shipping:

We charge for international shipping at a discounted international shipping price of AU $16 per order (it costs us between $20 to $30 for shipping, depending on weight). We do not charge you for the extra costs or packaging materials. 

We ship to most countries worldwide but we do not ship to some countries that do not have Pack and Track International (see below for the list of countries). 

Once an order leaves Australia, it may not be tracked by Australia Post. You will need to go to your own country's official Post site and track your order there. 
For example, US orders will need to go to the USPS tracking website, UK order to Royal Mail tracking and so on. 

While your package is in Australia, you can track your parcel via the Australia Post website once you receive your tracking number from us. 

International orders (Pack & Track $16)

We offer AU $16 shipping to the following countries. Note it can take anywhere from 2-4 weeks to arrive:

  • Belgium
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • Fiji
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Malaysia
  • Netherlands
  • New Caledonia
  • New Zealand
  • Papua New Guinea
  • Philippines
  • Poland
  • Portugal
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • United Kingdom
  • United States

UK, Canada and some European countries Customs Taxes (supplements only)

Royal, Canada Mail and some European Countries frequently charge these customers who purchase the vitamin supplements, VAT and Customs charges (taxes). To collect your order you may need to pay these charges to Royal Mail, Canada Mail or any other European postal service. Not everyone is charged these taxes but it does frequently occur.  

We strongly encourage you to pay the additional charges as your package will be sent back to us if the charge is not paid. Once we receive the item/s we will refund the price of the item/s but we do not refund postage (or the return postage if items are deliberately left).
Books and other non-supplement items do not usually attract customs tax from the UK or Canada.
 

Other countries (AU$30 shipping charge)

As a result of various postal difficulties with some countries, we have had to raise our shipping prices for the following countries.

Note it can take anywhere from 2-8 weeks to arrive to the following countries. If you do not see your country listed, email us at support@skinfriend.com for advice. 

  • Aland Islands
  • Albania
  • Andorra
  • Anguilla
  • Antigua And Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Austria
  • Bahamas
  • Barbados
  • Belarus
  • Belize
  • Bermuda
  • Bolivia
  • Bosnia And Herzegovina
  • Bouvet Island
  • Brazil
  • Bulgaria
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Cuba
  • Curaçao
  • Cyprus
  • Czech Republic
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Finland
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Georgia
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guernsey
  • Guyana
  • Haiti
  • Heard Island And Mcdonald Islands
  • Holy See (Vatican City State)
  • Honduras
  • Iceland
  • Isle Of Man
  • Jamaica
  • Jersey
  • Kosovo
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia, Republic Of
  • Malta
  • Martinique
  • Mayotte
  • Moldova, Republic of
  • Montenegro
  • Montserrat
  • Netherlands Antilles
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Reunion
  • Romania
  • Saint Barthélemy
  • Saint Kitts And Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre And Miquelon
  • San Marino
  • Serbia
  • Sint Maarten
  • Slovakia
  • Slovenia
  • South Georgia And The South Sandwich Islands
  • St. Vincent
  • Suriname
  • Svalbard And Jan Mayen
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Turks and Caicos Islands
  • Ukraine
  • United Arab Emirates
  • United States Minor Outlying Islands
  • Uruguay
  • Venezuela
  • Virgin Islands, British