Helpful Information 2018
Last updated July 19th 2018
24-Hour Rescue Balm
Our first batch was a sample batch and this product will officially go into production shortly. ETA is unknown at present.
Skin Friend PM, Skin Friend Original, Eczema Detox Starter Pack
Skin Friend PM is now back in stock so all products are currently in stock.
Q: "Why can I only order one Eczema Detox Starter Pack?"
Australia Post have advised us that packages must be under 2kg, or they will be sent back to us.
Q: "Why can I only order four Skin Friend AMs and four Skin Friend PMs?"
We frequently run out of stock so this helps us to provide products for everyone. Also it helps us to fit within the Australia Post 2kg max. weight limit.
Q: "If a product is out of stock, can you notify me when it is back in stock?"
If any product becomes out of stock and if you would like to be notified when a product is back in stock, join our newsletter via this link as our members are first to receive product notifications.
All products can be viewed and purchased here.
We love our customers and want to stay in touch. As we receive more than 70 emails daily, please read the following options so you can quickly find the help you need:
Eczema Support Group (on Facebook)
If you have questions and want extra support: Join our caring Facebook Eczema Diet Support Group as we have lots of eczema diet/detox devotees who share great tips and you can ask questions here. You will need to be logged into Facebook to join the group. Once you apply for the group you will need to wait to be approved which could take up to 48 hours.
If you have a bunch of personal health questions or need extra guidance while following our programs, book a consultation with our registered nutritionist Katie Layland via this link.
We have two FAQ pages. Read this FAQ page for instant answers about shipping, pregnancy/breastfeeding, consultations and more.
If you have a FAQ about our products, allergies, recipes, skin care, The Eczema Diet or The Eczema Detox, check out this FAQ page.
Instagram (for recipe ideas and tips)
instagram.com/karenfischer.health (recipes and food images)
instagram.com/eczema.life (eczema detox tips, eczema tips etc)
See our shipping page for more information about tracking your order. If you are ordering from Canada or the UK read our shipping page for customs information.
Monday and Tuesday (by appointment only), Wednesday, and Thursday 9.30am to 3pm (EST) by appointment only. Our office is closed on Fridays.
Office: (02) 9398 8886
International: +61 2 9398 8886 (also add your country code)
Office mobile: 0468 835544
Skin Friend is located in Sydney, Australia.