Helpful Information 2021
We are committed to supplying our customers with products during the current pandemic.
Shipping delays--our solution
Everyone is experiencing postal difficulties right now (less planes mean less parcels) so to ensure your parcel gets top priority we are sending it via Express Post and DHL (at a discounted rate: we are covering the extra cost), so your parcel may arrive in less than ten days if you live in the US, Australia and NZ (but please allow longer for other countries).
Currently we are posting products on Mondays, Tuesdays and Thursdays.
If you live in Australia, head over to our Aussie website as we offer free shipping for orders over $100. Our Australian website can be found here.
Product stock information
About Skin Friend AM and PM: Skin Friend AM and PM are manufactured by one of Australia's largest and most trusted supplement manufacturers - they manufacturer 40% of Australia's supplements and we are very lucky to have them as our manufacturer as we are probably the only small company that they supply to. LIPA has the strictest testing and compliance regulations. As our Skin Friend supplements have to comply with both the TGA and FDA regulations, there is a longer testing process with each batch.
Q: "Why can I only order one Eczema Detox Starter Pack?"
Australia Post have advised us that packages must be under 2kg, or they will be sent back to us.
Q: "Why can I only order four Skin Friend AMs and four Skin Friend PMs?"
We frequently run out of stock so this helps us to provide products for everyone. Also it helps us to fit within the Australia Post 2kg max. weight limit.
Q: "If a product is out of stock, can you notify me when it is back in stock?"
If any product becomes out of stock and if you would like to be notified when a product is back in stock, join our newsletter via this link as our members are first to receive product notifications.
All products can be viewed and purchased here.
We love our customers and want to stay in touch. As we receive more than 70 emails daily, please read the following options so you can quickly find the help you need:
Eczema Support Group (on Facebook)
If you have questions and want extra support: Join our caring Facebook Eczema Diet Support Group as we have lots of eczema diet/detox devotees who share great tips and you can ask questions here. You will need to be logged into Facebook to join the group. Once you apply for the group you will need to wait to be approved which could take up to 48 hours.
If you have a bunch of personal health questions or need extra guidance while following our programs, book a consultation with our registered nutritionist Katie Layland via this link.
We have two FAQ pages. Read this FAQ page for instant answers about shipping, pregnancy/breastfeeding, consultations and more.
If you have a FAQ about our products, allergies, recipes, skin care, The Eczema Diet or The Eczema Detox, check out this FAQ page.
See our shipping page for more information about tracking your order. If you are ordering from Canada or the UK read our shipping page for customs information.