for sensitive skin for sensitive skin
Cart 0

Helpful Information 2018

Last updated 20 December 2018

We are on holidays - somewhere sunny!

We are on Christmas break from December 20th at 2pm (EST, Queensland, Australia time) and our office will reopen on January 7th 2019. So please note if you order products from the 20th of December (after 12pm), your order will be posted around the 7th -10th of January. 

If you are looking for information, see our handy FAQs, below. We look forward to helping you in the New Year! 

Karen and the team at Skin Friend xx


Product information

24-Hour Rescue Balm

ETA is unknown at present.


Q: "Why can I only order one Eczema Detox Starter Pack?"

Australia Post have advised us that packages must be under 2kg, or they will be sent back to us. 

Q: "Why can I only order four Skin Friend AMs and four Skin Friend PMs?"

We frequently run out of stock so this helps us to provide products for everyone. Also it helps us to fit within the Australia Post 2kg max. weight limit. 

Q: "If a product is out of stock, can  you notify me when it is back in stock?"

If any product becomes out of stock and if you would like to be notified when a product is back in stock, join our newsletter via this link as our members are first to receive product notifications.

All products can be viewed and purchased here

Helpful Resources

We love our customers and want to stay in touch. As we receive more than 70 emails daily, please read the following options so you can quickly find the help you need: 

Eczema Support Group (on Facebook)

If you have questions and want extra support: Join our caring Facebook Eczema Diet Support Group as we have lots of eczema diet/detox devotees who share great tips and you can ask questions here. You will need to be logged into Facebook to join the group. Once you apply for the group you will need to wait to be approved which could take up to 48 hours. 


If you have a bunch of personal health questions or need extra guidance while following our programs, book a consultation with our registered nutritionist Katie Layland via this link


We have two FAQ pages. Read this FAQ page for instant answers about shipping, pregnancy/breastfeeding, consultations and more.

If you have a FAQ about our products, allergies, recipes, skin care, The Eczema Diet or The Eczema Detox, check out this FAQ page

Instagram (for recipe ideas and tips) (recipes and food images) (eczema detox tips, eczema tips etc)

Shipping information

See our shipping page for more information about tracking your order. If you are ordering from Canada or the UK read our shipping page for customs information.